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Deposit, Cancellation & Payment Policies

Deposit, Cancellation & Payment Policies

A 50% deposit of the Total Booking Charges is required to secure the reservation.  The final 50% payment is required 60 days prior to arrival date.  A reminder email for the final payment will be sent 7 days prior to your credit card being charged.  The email will provide an option to change your credit card information if needed.

Cancellation by Guest:

1. Cancellations requests received up until the 91st day prior to the scheduled arrival date will be charged any credit card fees incurred by Managing Agency as a result of their booking.  All remaining monies paid to date will be refunded to guest within 7-10 business days.

2. Cancellations between 61 and 90 days notice prior to arrival date are subject to a $150 cancellation fee and payment of any credit card fees associated with their reservation.  All remaining monies will be refunded to the guest within 7-10 business days.

3. Cancellations within 60 days of arrival are liable for 100% of the rent and associated taxes according to their contract.   Managing Agency will release the dates upon cancellation by the Guest and will attempt to rent the premises to another party. Guest's funds will be retained until we have replacement booking(s) that cover the dates being canceled, at which time Guest will be eligible for a refund of any recovered funds, less credit card fees and the $150 cancellation fee. Any funds not recovered by Managing Agency will be ineligible for refund to Guest, and Guest will be liable for credit card fees and taxes on funds retained by Managing Agency.  The guest will be refunded the following; Housekeeping Fee, Security Deposit, Property Protection Plan Fees and any taxes associated with those fees.

4. If Guest departs the premises prior to the departure date as stated in the Rental Agreement, there will be no refund of any rent or fees.

Sun Trip Preserver Travel Insurance has been made available with your reservation.  This insurance reimburses you for prepaid non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. It is strongly recommended you purchase this valuable protection.  To purchase travel cancellation insurance you will be asked to select this option during the booking process, but you can preview the coverage at Sun Trip.