What Makes Us Special
All of our houses have been updated and are tastefully decorated. The owner of Sanctuary Vacation Rentals, Annee Martin, is an interior designer and her husband is an Architect. Annee used to co-own the well-known "Inn at the Round Barn Farm" in Waitsfield, Vermont and has been in the hospitality field for over 25 years. She is known for her attention to detail and the many special touches she puts into all the vacation homes.
Every guest benefits from the Guest Relations Team who communicate with the guest before, during and, if needed, after the guest has left. The Operations Team makes sure the house is cleaned and sanitized and takes care of the many special details that Sanctuary Vacation Rentals is known for. They will try to accommodate early check-ins and late checkouts whenever possible. Some of the homes are managed by the homeowner.
Many homes have a video-virtual tour and plenty of pictures to help guests in making their selection and finding the perfect vacation home.
We are able to accommodate larger groups in some of our larger homes and have many homes that are in close proximity to each other when friends or extended families want to stay close to one another but need their own space. Some homes have flexibility for the group's specific sleeping needs.
The reservation process is user friendly. Guests have the option to pay online and are able to read the detailed contract before paying. Once they accept, an electronic signature guarantees their reservation with payment. Guests are notified when the second deposit is due and the guests are able to receive receipt of payments in a timely manner.
In most of the homes, the guests are greeted by a bottle of wine or sparkling cider, cheese and crackers and a friendly welcome with hand-written personal note. Many of our guests comment on how welcome they felt upon arrival.
There is printed welcome information in the form of a house manual at each home that explains everything you need to know about the house and how things work. Sanctuary Vacation staff are very patient and available to answer questions and help guests get the information they need to have a great vacation.
Our Carmel Vacation Rentals are somewhere between a fine resort and a hotel with many wonderful amenities while providing all the comforts of your own home. Everything a guest needs and more can be found at the house. Guests need only arrive with their suitcases. Most of our homes have beach towels, rain umbrellas, grills, an iron, ironing board, hair dryer, and games for the family.
All the homes have comfortable beds, lovely bedding and luxury linens. Most homes provide hypoallergenic bedding, dust mite and bed bug protection on pillows and mattresses.
All of our homes are well-stocked and provide paper products needed to start your vacation. These basic items are paper towels, toilet paper, napkins, saran wrap, tin foil and baggies.
Special amenities include packets of local organic coffee/decaf to start your first morning, along with raw sugar, Splenda, salt, pepper and cooking oil spray.
Sanctuary Vacation Rentals invites all of our guests to fill out a survey form and post a review on line, sharing information and insider-tips for other potential guests to read.
We ask for constructive feedback and we are always making changes to improve our services. Service is very important to us.
Most of the homes have bath amenities (shampoo, conditioner, body wash) and spa robes.
Many homes have baskets of local information, maps, guides, and books and the staff are happy to recommend locals’ favorite places to eat or visit.
All the properties are equipped with lanterns and flashlights for safety, should there be a power outage.
Every house has a lock box or key coded doors that allows for flexible arrival time. There is no need to go to an office for keys by a certain time on the day of your arrival.
Most kitchens are called a "Chef's Dream Kitchen" with everything you need to create a gourmet meal. There is everything you need to set a beautiful table with placemats, napkins, napkin rings, serving dishes and platters.
Many of the homes are pet friendly.
The office/reservation staff answer the phone 7 days a week and guests are given multiple phone numbers should anything happen or they need help.
Most of the properties are in excellent locations and are near the beach, golf courses, or walking distance to town.
If any problem occurs during a guest’s stay, it will be addressed as quickly as possible. We do our best to handle any unforeseen problems in a timely fashion and with as little inconvenience to our Guests as possible. We always place our guests’ experience at the top of our list.
Property Protection and Travel insurance are both offered should a guest have to cancel, or an accident happens during their stay, making it a win-win for everyone. The small fee will cover most incidents.
In many of our homes there is no large security deposit collected ahead of time nor held after departure (note that credit cards are requested to be on file and security deposits are always returned within 21 days).
For guests traveling with children, they may wish to contact a child concierge service that will drop off and pick up all child-related items including car seats, pack n plays, highchairs, etc. Two such services are Baby Quip (https://www.babyquip.com/monterey) and Baby's Away (https://babysaway.com/).
If a cancellation occurs within the 60 days, which is our deadline for refunding deposits, we do our best to help re-rent the home and try to help the guest get back some portion of their deposit.
We take pride in being a company with a heart and always try to create a win-win with our guests, owners and staff. We create spaces that nurture and inspire and are true sanctuaries of peace and prosperity where everyone flourishes.