Home\Management\Owner Testimonials

Hear from Our Clients

S & C G., Former Pebble Beach Homeowners

My husband and I were Sanctuary Vacation Home owners for a period of two and a half years, upon which we decided to sell our home.
From the very beginning, when we met with Annee Martin, we felt their attention to detail, ability to communicate and most importantly, their ability to manage whatever came up or needed doing...all exceeded our expectations. We had a home that we had lovingly built and furnished and only due to health circumstances, left. We were hesitant at first, but in all honesty, our home never looked better, while it was under their care. When we came to visit ourselves, I felt like I was on vacation. They go over the top to create a true "sanctuary" for vacation guests.
It is a little more expensive because they won't settle for worn linens, old kitchen "stuff", or clutter. This assures them, and more importantly, you...that every guest comes into your home as you would want to come into a vacation rental, yourself. We were rewarded with a steady stream of guests and repeat guests, because of the assurance of quality Sanctuary offers. If you care about your home being looked after and taken care of...if you don't want to worry that things get fixed when broken, taken care of when needed, then I cannot recommend this group of caring professionals, more. And either my husband or myself would be happy to speak with you personally.

R & J N., Carmel Point Homeowners

Sanctuary Vacation Rentals knows how to be invaluable to both vacation renters and to the owners of the rented homes. We know when an agency is good and when one is failing its vacation renters and its homeowners. For 12 years, we retained the largest vacation rental company in the Monterey area, and they failed us and our renters. We were thinking of selling our home because each year it rented out less of the year and because renters were not getting the proper attention for all those little things that make for a great vacation.
Then we switched to Sanctuary to manage and rent-out our home. When we switched, everything changed immediately, and for the better. Sanctuary has been managing our home for a year and a half. After that short amount of time, as we look ahead, our home is rented up for over half of 2015, and there is still one month before the start of 2015. That is truly remarkable.
Every moment that our renters are in our home, they are treated like important people, starting with the table set for an unforgettable first meal, wine on the bar, etc.
Sanctuary's system of care-in-depth works. The house manager is on top of the details and the timing of events. The office management backs-up the house manager. And Mary Jane keeps the whole organization motivated and trying hard.
We've unfortunately had to go through a comparison test with one other management company, so we know how good Sanctuary is. Sanctuary is a winning team. Being a property manager is complicated and lots can go wrong. Sanctuary seems to have the right chemistry to make their company work the way that it needs to.

H. M - Homeowner in PG & Carmel

We have been working with Sanctuary Vacation Rentals for about three years now. We purchased a home in Carmel with the plan to rent it out for 5 years (as a long term rental) until we moved there full time. While in escrow, we started exploring its viability as a vacation rental. I needed answers fast so I contacted the three most prominent property managers in Monterey. Of those three, Annee Martin and Josh Ohanian from Sanctuary Vacation Rentals were the only ones who immediately responded and met me at the property to assess its viability as a vacation rental. They are clearly experts in this business and gave us what we asked for, which was a conservative forecast of revenue. Since hiring them to manage our property, the SVR team has far exceeded our expectations on securing bookings for our property. When occasional guest damage or loss has happened, they immediately rectify the situation. The entire team is a delight to work with and we have since added a second vacation rental to our portfolio and (again) they continue to exceed expectations.

E & T O., Pacific Grove Homeowners

Working with Annee Martin and her team of professionals has been a wonderful experience. They manage our home for guest rentals with care and attention to detail. This has truly been the best decision we could have ever made to open our home for vacation rentals. We are thrilled with the results and honored to work with them all. Thank you Sanctuary Vacation Rentals.

D & J, Monterey Penthouse Homeowners

It has been almost 1.5 yrs since we transitioned our "Monterey Penthouse" over to Sanctuary Vacation Rentals. We are seasoned, active and engaged Owners with properties in Monterey, Los Angeles, Santa Clara and Hawaii County. We take pride in our properties, guest experience and partner with only the best of firms. Annee, Mary Jane, and the entire SVR Team share that same vision, pride of ownership as if it was their own home.
In our inaugural year with Sanctuary they provided an astounding 99% rental rate accommodating a mind-blowing tenancy of 50 weeks of a possible 52 for the year ! Track record for the 1st Qtr of 2015 is more of the same to date, 100% rental. We know and trust that our Home & Guests are in the best of hands with Sanctuary Vacation Rentals, true partners.

A B., Pebble Beach and Carmel Highlands Homeowner

...I decided to move my Property Management to Sanctuary Vacation Rentals who were managing my other 2 friends' properties. With in few days, my Pebble Beach house got rented as Corporate rental and since then my house hasn't stayed vacant at all. I bought another property at Carmel Highlands and even before closing, we asked Annee and Mary Jane of Sanctuary Vacation Rentals to manage the house. They were very efficient and did excellent job setting up the house and decor with every minute detail.
I have been receiving excellent and efficient service of getting properties rented. Office staff always available. House manager is always there keeping my properties in very good shape. They are very cordial taking care of guest needs and making their stay most memorable.  Very happy to say that we have excellent long lasting professional relationship with Sanctuary Vacation Rentals.